Terms & Conditions

These general terms and conditions for purchase agreements (hereinafter referred to as the "terms and conditions") govern the rights and obligations between the seller and the buyer when purchasing goods from the seller through remote communication means, i.e., via the e-shop: www.shopid.cz , by phone, or via email communication.

The seller and operator of the e-shop is the company ITFutuRe s.r.o. with its registered office at Libčany No. 275, 503 22 Libčany, Company ID: 27490432, VAT ID: CZ27490432, (hereinafter referred to as "ITFutuRe" or "seller"), registered in the Commercial Register of the Regional Court in Hradec Králové, section C, insert 22116. The seller's business address is the same as its registered office address.

The buyer can be either a consumer or an entrepreneur.
a) A consumer is, in accordance with Section 419 of Act No. 89/2012 Coll., the Civil Code in its valid version (hereinafter referred to as the "Civil Code"), any person who, outside the scope of their business activity or outside the scope of their independent profession, enters into a contract with ITFutuRe or otherwise interacts with the company.
b) An entrepreneur under Section 420 of the Civil Code is one who independently conducts a gainful activity on their own account and responsibility in a business-like manner with the intention of doing so regularly for profit. For the purposes of consumer protection, an entrepreneur is also any person who enters into contracts related to their own commercial, manufacturing, or similar activities or in the independent exercise of their profession, or any person acting on behalf or account of an entrepreneur. A buyer who provides their identification number (ID) when placing an order or registering – creating a customer account on the seller's e-shop – will be considered an entrepreneur for the purposes of these terms and conditions and their relationship with the seller.

 

The buyer selects goods in the online catalog at www.shopid.cz . The buyer may select any goods that have a "Buy" button. Product images displayed on the online store are for informational purposes only. Some product images may contain decorative items that are not included in the delivery.

After pressing the "Buy" button, the ordered goods will be added to the shopping cart, the contents of which are available to the buyer at any time for review. Creating an order for goods placed in the shopping cart is conditional upon filling out the buyer's details, which are required by the system and necessary to conclude a contract between the seller and the buyer. The order can also be placed by phone via the seller's customer line at +420 739 422 196, where the buyer is assisted in concluding the contract by the seller's representative. The buyer is obliged to provide correct and truthful information. This information will be used to create the order and subsequently to fulfill the purchase agreement.

When creating the order, the buyer is also prompted to provide their current contact details, including a phone number and email address, which the seller will use to inform the buyer about the status of their order (availability of goods, shipment/availability for pick-up, etc.). The information provided by the buyer is considered correct by the seller. The buyer may also register with the seller – create a customer account on www.shopid.cz. Creating a customer account requires, in addition to the information necessary for the order, entering a login email address and password by the buyer. The seller recommends that the buyer keep the login information for future purchases. In future purchases from the seller, the buyer with a customer account may log in using their login credentials. It is in the buyer's interest to protect their login information for the customer account, as providing it to a third party may result in them acting on www.shopid.cz on behalf of the respective buyer.

If the buyer's information provided during registration changes, the buyer is obliged to inform the seller of such a change without undue delay, either by updating the information in the customer account or by email; such a change becomes effective once notified to the seller (or saved in the customer account). The buyer acknowledges that the customer account may not be available continuously, especially due to necessary maintenance of the seller's hardware and software, or the hardware and software of third parties. The seller may cancel the customer account, especially if the buyer has not used their customer account for more than 3 years (i.e., after 3 years have passed since the last purchase in the seller's e-shop), or if the buyer violates their obligations under the purchase agreement (including these terms and conditions). If the buyer consents to receiving news and special offers, the seller may also use the buyer's information to send its commercial communications to the buyer until the buyer withdraws their consent, which the buyer is entitled to do at any time.

The buyer selects the method of payment for the purchase price of the goods and the method of delivery of the goods.

Before the buyer confirms the order, they have the right to check and change all the information provided in the order to detect and correct errors made during the ordering process.

By submitting the order (by clicking on the "Order with obligation to pay" button), the buyer confirms that they have familiarized themselves with or have been informed by the seller of the main characteristics of the goods, their total price, and other costs, including delivery costs, i.e., shipping, possibly also delivery or installation of the goods and other services (hereinafter collectively referred to as "ancillary services"), if such ancillary services are not included in the purchase price of the goods, and that they will be obliged to pay this specific price to the seller after the order is accepted and that they have chosen the method of payment for the price from the options offered by the seller, as well as the delivery conditions and the time frame within which the seller undertakes to deliver the goods, and they are making an offer to the seller to conclude a contract under these conditions. Unless otherwise stated in individual provisions of these terms and conditions, the purchase price is understood to be the total price of the goods, including all ancillary services.

After submitting the order, it will be registered in the seller's system, and the buyer will be informed of this by an email notification confirming the receipt of the order by the seller. This email notification is not an acceptance of the buyer's offer to conclude a contract but merely information about the receipt of the buyer's order by the seller. The presentation of goods on the seller's website is for presentation purposes only and does not constitute an offer by the seller to conclude a purchase agreement for such goods. The seller is not obliged to accept the buyer's order and deliver the ordered goods, especially in the case of the seller running out of stock of the goods offered by the seller on their website, or if the seller's supplier is unable to deliver the goods within a reasonable time or the time requested by the buyer (Section 1732(2) of the Civil Code does not apply). The seller will promptly inform the buyer of this situation and propose an alternative solution.

The purchase agreement is considered concluded when the seller sends a subsequent email to the buyer (hereinafter referred to as "order acceptance") confirming the conclusion of the contract. However, the seller is always entitled to request additional confirmation of the order from the buyer before accepting the order, depending on the nature of the order (quantity of goods, purchase price, anticipated delivery costs), for example in writing or by phone.

By accepting the order, a purchase agreement is concluded between the buyer and the seller, the subject of which is the delivery of the goods specified in the order and the provision of ancillary services for the price stated in the order, all under the conditions stated on www.shopid.cz, in these terms and conditions, and in the complaints procedure. These terms and conditions and the complaints procedure are published on www.shopid.cz and are (in their current version as of the date of the conclusion of the purchase agreement) an integral part of the concluded purchase agreement.

The buyer's right – as a consumer – to withdraw from the contract is governed by Article 6 of these terms and conditions.

The buyer's order, once accepted, is stored as a concluded purchase agreement by the seller and, apart from the seller (and the buyer via their customer account), is not accessible to third parties.

The contract is concluded in the Czech language.

Information on the individual technical steps leading to the conclusion of the contract is described in these terms and conditions and on the website www.shopid.cz.

The seller rejects any amendments or deviations from these terms and conditions, especially any amendments or deviations from the information published by the seller in the online catalog, stated in the order submitted by the buyer.

The buyer is obliged to immediately notify the seller in writing or otherwise of any changes to their contact details; this change takes effect upon its notification to the seller (or its entry into the buyer's customer account). Failure to notify such a change is at the buyer's risk. Written communications are considered duly sent if addressed to the address last notified to the seller by the buyer. The buyer may also be notified via the buyer's electronic address.

The current price of the goods always corresponds to the price of the goods listed in the online catalog on the seller's website www.shopid.cz at the time the goods are ordered.

The prices listed in the online catalog include VAT and all taxes and fees. Unless otherwise explicitly stated for specific goods, the prices listed do not include shipping costs (or other ancillary services), or cash on delivery fees, which vary depending on the delivery and payment method chosen by the buyer and which the buyer will be obliged to pay to the seller along with the purchase price of the goods.

Shipping costs, or cash on delivery fees are listed on the seller's website. Information about these costs applies only to the delivery of goods within the Czech Republic, Slovak Republic, and the EU countries listed on the Shipping page.

The costs of remote communication means when concluding a purchase agreement (internet connection costs or telephone call costs) are borne by the buyer, and these do not differ from the basic rate.

The price of the goods and any costs associated with the delivery of the goods under the purchase agreement may be paid by the buyer to the seller by the following methods:
a) payment in advance by bank transfer or direct deposit into a bank account:
CZK 2800389076/2010 at Fio bank, a.s., 561274036/5500 at Raiffeisenbank a.s.;
Payments from the Czech Republic in EUR: 2800389092/2010;
Payments from Slovakia: SK6183300000002800389092 (2800389092/8330);
Foreign payments: CZ0555000000000561274036 and CZ5020100000002800389092.
If the buyer chooses payment in advance, they are obliged to pay the price of the goods to the seller's account no later than 7 days after the order confirmation;
b) cash on delivery, where the full price will be paid to the delivery service upon receipt of the goods.
The buyer will become the owner of the goods only upon full payment of the purchase price (retention of title).

In the case of a cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol stated in the order acceptance. In the case of a cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the respective amount is credited to the seller's account.

An invoice (tax document) will be sent by the seller to the buyer electronically via email along with the order confirmation, but no later than 5 days after payment of the purchase price of the goods; in the case of personal collection, the invoice may be handed to the buyer in paper form upon receipt of the goods.

Any discounts on the price of goods provided by the seller to the buyer cannot be combined.

The delivery time depends on the availability of the product and the type of goods ordered. For goods that are readily available and in stock, the shipment will typically be dispatched on the following business day after the purchase agreement is concluded (for cash on delivery) or the next business day after the relevant amount of the purchase price is credited to the seller's account (for prepayment – cashless payment by transfer or deposit into the account). For goods that are not in stock, the seller will ship them as soon as possible (usually within 1-3 weeks after the purchase agreement is concluded, in the case of prepayment, only after full payment of the purchase price); for availability marked "On request", the buyer can check the current availability at any time, or after receiving the order, the seller will inform the buyer of the exact date. Availability will be confirmed by email after the order is completed.
The buyer may inquire about the approximate delivery date from the seller at any time, even before the purchase agreement is concluded (it is recommended that the buyer inquire, especially in the case of custom-made goods or goods that are not in stock). The buyer acknowledges that circumstances may arise that the seller cannot control, resulting in the inability to deliver the ordered goods to the buyer; in such cases, the procedure set out in the following paragraph will apply.

If the above delivery time becomes technically unfeasible (unavailability of goods), the seller undertakes to promptly inform the buyer of this and, if no agreement is reached between the seller and the buyer regarding delivery within an alternative timeframe, delivery of substitute goods, or other alternative performance, either party is entitled to withdraw from the purchase agreement for the delivery of the goods; in such a case, the seller undertakes to return the paid purchase price or advance payment within 14 days of the effectiveness of the withdrawal, in the same manner in which it was paid by the buyer, unless the seller and the buyer agree otherwise. Similarly, the buyer – as a consumer – is entitled to withdraw from the purchase agreement if the seller is delayed in delivering the goods for any reason and fails to fulfill its obligation within an additional reasonable period provided by the buyer. The buyer – as a consumer – may withdraw from the purchase agreement without an additional period if the seller refuses to perform or if performance within the specified time is essential given the circumstances at the time of concluding the agreement or the circumstances communicated to the seller by the buyer before concluding the purchase agreement.

If the seller is to deliver goods according to the buyer's order to the delivery location specified by the buyer, the seller undertakes to send the goods to the buyer at the address within the Czech Republic, Slovak Republic, and EU countries (specific EU countries are listed on the "Shipping" page), which the buyer provides in the order as the delivery address, and the buyer is obliged to take delivery of the goods upon delivery. The seller will hand over the goods to the buyer – as an entrepreneur – by delivering them to the first carrier for transportation to the buyer and enabling the buyer to assert their rights under the transportation contract with the carrier. The seller will hand over the goods to the buyer – as a consumer – as soon as the carrier hands over the goods to the buyer or the person designated by the buyer.

Delivery to the delivery location includes delivery of the goods to the first lockable door without carrying the goods upstairs, according to the carrier's terms and the delivery method chosen by the buyer when ordering the goods. More detailed information on the delivery methods and costs of goods to the delivery location is available at www.shopid.cz, especially on the Shipping and Payment pages.

If it is necessary to deliver the goods repeatedly or by a method other than that specified in the order due to reasons on the buyer's side, the buyer is obliged to reimburse the seller for the costs associated with repeated delivery of the goods or the costs associated with a different delivery method (the buyer's possible claim for "free" delivery (included in the price of the goods), if applicable to the goods, will be void). If the seller offers free delivery of goods, the right to free delivery of goods arises for the buyer only upon payment of the minimum total purchase price of the delivered goods as specified on the online store interface. If partial withdrawal from the purchase agreement occurs and the total purchase price of the goods that have not been withdrawn from the agreement does not meet the minimum amount required to qualify for free delivery according to the previous sentence, the buyer's right to free delivery of the goods is void, and the buyer is obliged to pay the seller for the delivery of the goods.

Goods paid for in advance will only be handed over to the buyer or a person authorized to receive the goods on behalf of the buyer, and in the case of delivery by the carrier, the person will be considered the one who meets the requirements necessary for the handover of the goods, especially if they know the essential details of the order, prove their identity, or provide other unique identification information (previously provided by the seller or the carrier to the buyer) authorizing them to receive the goods (PIN code, etc.). 

Upon receipt of the goods, the buyer is obliged to visually inspect the goods and check the integrity of the packaging and the goods. The buyer is entitled to refuse the goods if visible mechanical damage caused during transportation is found on the goods or their packaging, or if the goods are incomplete. In such cases, the buyer is obliged to write a damage/reclamation report with the seller's employee or the transportation company responsible for delivering the goods. By signing the accompanying document, the buyer confirms that the package was delivered in good condition. 

If the buyer delays in taking delivery of the goods, the seller assumes the role of a custodian (§ 2120(1) of the Civil Code), and the legal relationship between the buyer and the seller will be governed by the relevant provisions of the Civil Code on custody agreements (§ 2402 et seq. of the Civil Code). If the buyer's delay in taking delivery of the goods exceeds 5 days, the seller is entitled to charge a storage fee of CZK 50 for each day or part of a day of storage for each piece of goods that the buyer has delayed in receiving. If the delay in taking delivery exceeds 10 days, the seller may also:
(i) sell the goods on behalf of the customer under the conditions specified in § 2126 of the Civil Code and return the proceeds of the sale to the customer; or
(ii) withdraw from the purchase agreement for the delivery of goods to the customer and return the purchase price of the goods to the customer.
The proceeds from the sale or the returned purchase price, reduced by storage fees and any reasonably incurred costs associated with the sale of the goods, will be paid by bank transfer to the customer's account, if known to the seller, or, if the seller does not know the customer's account number, it will be held in the seller's internal account as a customer claim with the customer's name and the customer will be invited to collect it (or provide the bank account details for payment); this claim does not bear interest. The seller's right to compensation for damages and the amount thereof is not affected.

The seller provides a warranty for the goods delivered under the conditions stated below and as required by law, and this warranty applies exclusively to goods purchased directly from the seller and delivered to the buyer with the relevant warranty document or other documents required for claiming the rights under the warranty. The length of the warranty period is determined by the law or by agreement with the buyer (as stated in the warranty card or invoice). If the buyer finds a defect in the goods during the warranty period, they may file a warranty claim.

The warranty period begins on the date of delivery of the goods to the buyer. The buyer acknowledges that the warranty does not apply to defects in the goods caused by improper use, unprofessional handling, or incorrect assembly, and does not cover defects caused by normal wear and tear, accidents, or forces beyond the control of the seller (such as natural disasters, vandalism, etc.).

To file a warranty claim, the buyer must present the goods for inspection by the seller (including accessories and packaging, if applicable) and must provide a description of the defect and the original purchase invoice or other proof of purchase (warranty card, if issued). The buyer is responsible for shipping costs for warranty claims. The seller undertakes to inspect the defect and provide a resolution within the statutory time frame (30 days from receipt of the goods or another mutually agreed period). If the defect is confirmed, the seller will repair or replace the goods. If repair or replacement is not possible, the buyer is entitled to a refund of the purchase price.

The buyer must file any complaints or warranty claims by contacting the seller at their contact address: info@itfuture.cz or by sending a written request to ITFutuRe s.r.o., Libčany 275, 503 22 Libčany, Czech Republic.

In accordance with Section 1829(1) of the Civil Code, the consumer buyer (but not the entrepreneur buyer) has the right to withdraw from the contract within 14 days. The time limit under the first sentence shall run from the date of receipt of the goods, whereas in the case of a contract whose subject matter is several items (types) of goods or the delivery of several pieces of goods, the time limit shall run from the date of receipt of the last item or the last piece of goods, or in the case of a contract whose subject matter is the regular repeated delivery of goods, from the date of receipt of the first delivery of goods.

The consumer can withdraw from the contract by any statement made to the seller, e.g. the consumer can deliver the notice of withdrawal by e-mail to info@itfuture.cz, hand it over at any of the seller's premises, notify by phone on the customer service line +420 739 422 196. In the case of withdrawal in writing, the notice of withdrawal must be sent to the Seller within the period specified in Article 6.1 above.

The Seller recommends that the Consumer use the template form for withdrawal from the purchase agreement to speed up the withdrawal process. In such case, the Seller shall confirm to the Consumer without undue delay that the completed form has been received.

If the Consumer withdraws from the contract, they shall send or hand over to the Seller, without undue delay and no later than 14 days from the delivery of the notice of withdrawal to the Seller, the goods received from the Seller, at their own expense, even where the goods cannot be returned by ordinary postal means due to their nature, unless the parties agree that the Seller will collect the goods (in such case, the costs associated with returning the goods shall amount to CZK 15 per 1 km travelled by the Seller’s employees from the nearest premises of the Seller for the purpose of collecting the goods and returning them to such premises). The time limit is observed if the Consumer sends the goods before the expiry of the time limit.

The Consumer may send or hand over the purchased goods either to any of the Seller’s premises or to the address communicated by the Seller after receiving the notice of withdrawal. Goods sent to the Seller cash on delivery will not be accepted by the Seller. Returned goods must be secured for transport to prevent damage.

If the Consumer withdraws from the contract and the returned goods are in the condition in which they were received by the Consumer (taking into account wear and tear resulting from handling necessary to inspect and test the nature, characteristics and functionality of the goods in a manner comparable to and customary when purchasing goods in a brick-and-mortar store), including all documentation (warranty certificate, instructions) and accessories, the Seller shall return to the Consumer, without undue delay and no later than 14 days from the withdrawal from the contract, all funds received from the Consumer under the contract, including the costs of delivery of the goods (except for additional costs incurred as a result of the Consumer choosing a method of delivery other than the cheapest standard delivery method offered by the Seller), in the same manner as the Seller received them from the Buyer, unless the parties agree otherwise.

If the Consumer withdraws from the contract, the Seller is not obliged to return the received funds to the Consumer earlier than upon receipt of the goods or until the Consumer proves that the goods have been sent to the Seller, whichever occurs first.

The Consumer is liable to the Seller for any decrease in the value of the returned goods resulting from handling of the goods in a manner other than what is necessary to become acquainted with the nature, characteristics and functionality of the goods (i.e., in a manner comparable to and customary when purchasing goods in a brick-and-mortar store), or resulting from the goods being incomplete (missing accessories, etc.).

If the Consumer is liable for the decrease in value of the goods as stated above, the Seller is entitled to set off its right to compensation for the decrease in value of the returned goods against the refunded purchase price; however, the Seller must prove the amount of such compensation.

If, together with the purchased goods, the Seller provides the Buyer—based on the Buyer’s order—additional performance at a discounted price, a symbolic price, or as a gift, the agreement between the Seller and the Buyer for the supply of such additional performance is concluded subject to the condition that, if the Consumer exercises the right to withdraw from the purchase agreement, the agreement for the additional performance becomes ineffective and the Consumer is obliged to return, together with the returned goods, also the provided additional performance (including gifts) ordered by the Consumer. If these are not returned, their value shall be considered unjust enrichment of the Consumer. If returning the object of unjust enrichment is not reasonably possible, the Seller is entitled to monetary compensation in the amount of the usual price.

The Consumer may not withdraw from the contract (pursuant to Section 1837 of the Civil Code):
a) for the provision of services, if they have been fully performed; in the case of services provided for consideration, only if performance began with the Consumer’s prior express consent before the expiry of the withdrawal period and the Seller informed the Consumer before concluding the contract that in such case the Consumer has no right to withdraw,
b) for the supply of goods or services the price of which depends on fluctuations in the financial market independently of the Seller’s will and which may occur within the withdrawal period,
c) for the supply of goods manufactured according to the Consumer’s requirements or tailored to the Consumer’s personal needs,
d) for the supply of goods which are liable to rapid deterioration, goods with a short shelf life, as well as goods which, after delivery, have been irreversibly mixed with other goods due to their nature,
e) for urgent repairs or maintenance to be carried out at a place designated by the Consumer at the Consumer’s express request; however, this does not apply to repairs other than those requested or to the supply of goods other than spare parts necessary for the repair or maintenance,
f) for the supply of goods in sealed packaging which, for health protection or hygiene reasons, are not suitable for return after the Consumer has broken the seal (e.g., shavers, epilators, etc.),
g) for accommodation, transport of goods, rental of means of transport, catering or leisure activities, if the contract is to be performed on a specific date or within a specific period, and in other cases stipulated in Section 1837 of the Civil Code.

If the Buyer – the Consumer – withdraws from the purchase agreement, obligations arising from all ancillary contracts whose subject matter is the provision of a service related to the purchase agreement (agreements on tied credit (instalment sale), insurance contracts, extended warranty or insurance contracts) concluded by the Buyer with the Seller or arranged by the Seller shall also terminate. Any refund of payments made by the Buyer under such ancillary contracts shall be carried out in accordance with the terms and conditions applicable to those ancillary contracts. 

The Seller is entitled to withdraw from the contract in the event of a breach of the Buyer’s obligations under the purchase agreement, in particular due to the Buyer’s failure to pay the purchase price of the goods, the Buyer’s delay in taking delivery of the goods after purchasing the goods, or the Buyer’s delay in taking delivery of the goods after the Seller has handled the complaint.

The Seller is further entitled to withdraw from the contract in the event of depletion of stock or loss of the Seller’s ability to perform (the goods are not delivered by the supplier, there has been a significant change in the price charged by the supplier, etc.). The Seller is obliged to inform the Buyer of the withdrawal without delay and, if applicable, attempt to agree with the Buyer on an alternative solution. 

The Seller is also entitled to withdraw from a contract concluded with the Buyer in the event of an obvious error in the price of the goods (meaning, in particular, a situation where the price of the ordered goods is clearly different from the usual price for this type and kind of goods, without it being clearly stated for the goods that this is a discount or promotion) and other obvious clerical errors affecting the essential terms of the contract. If such a situation occurs, the Seller shall contact the Buyer without delay to agree on further procedure.

If the Seller has withdrawn from the contract and the Buyer has already paid part or all of the purchase price, such amount shall be transferred back to the Buyer in the same manner as was used to pay the purchase price by the Buyer, unless the Seller and the Buyer agree otherwise, as soon as possible, but no later than 14 days from the date the withdrawal becomes effective.

The Seller determines the Buyer’s satisfaction with the purchase through e-mail questionnaires within the “Verified by Customers” programme in which the Seller’s e-shop participates. The Seller sends these questionnaires each time the Buyer makes a purchase from the Seller, unless, within the meaning of Section 7(3) of Act No. 480/2004 Coll., on certain information society services, the Buyer refuses to receive commercial communications from the Seller or the Buyer withdraws their previously granted consent. Processing of personal data for the purpose of sending questionnaires within the “Verified by Customers” programme is carried out on the basis of the Seller’s legitimate interest consisting in assessing the Buyer’s satisfaction with the purchase. For sending questionnaires, evaluating customer feedback and analysing the Seller’s market position, the Seller uses a processor, namely the operator of the Heureka.cz portal; for these purposes, the Seller is entitled to provide the processor with information about the purchased goods and the Buyer’s e-mail address. The Buyer’s personal data is not provided to any third party for its own purposes when sending these e-mail questionnaires. The Buyer may object to receiving these e-mail questionnaires within the “Verified by Customers” programme at any time by refusing further questionnaires via the link in the questionnaire e-mail.

Information relating to personal data protection in connection with the legal regulation in the area of personal data protection – Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter “GDPR”) – and the implementation of measures to ensure compliance of the Seller’s procedures with the GDPR and related legal regulations governing personal data protection (e.g., Act No. 110/2019 Coll., on personal data processing) can be found by the Buyer on the page Personal data processing .

By confirming each order of goods from the Seller’s online store, the Buyer confirms that they have familiarised themselves with and agree to these terms and conditions and the complaints procedure of ITFutuRe.

The competent authority for out-of-court resolution of consumer disputes arising from the purchase agreement is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Company ID: 000 20 869, website: https://www.coi.cz .

The online dispute resolution platform available at https://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and the Buyer arising from the purchase agreement.

The European Consumer Centre Czech Republic, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, website: https://www.evropskyspotrebitel.cz , is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

The Seller is authorised to sell goods on the basis of a trade licence. Trade licensing supervision is carried out by the competent trade licensing office within its scope of authority. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority also carries out, within the defined scope, supervision of compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

The Seller reserves the right to amend these terms and conditions, which shall become effective no earlier than on the date of publication of the updated wording of the terms and conditions on the Seller’s website. The purchase agreement between the Seller and the Buyer is always governed by the wording of the terms and conditions effective on the date on which the purchase agreement was concluded.

The rights and obligations of the contracting parties arising from the purchase agreement and in connection therewith are governed by the laws of the Czech Republic, excluding conflict-of-law rules of private international law, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”), and if a contracting party is a Consumer, Act No. 634/1992 Coll., on consumer protection, as amended. By choosing the law pursuant to the previous sentence, the Consumer Buyer is not deprived of the protection afforded by provisions of law from which it cannot be contractually derogate and which would otherwise apply in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

The annex to these terms and conditions consists of a template form for withdrawal from the purchase agreement and a complaint report .

These terms and conditions are valid and effective as of 19 September 2024 and fully replace the previous terms and conditions.